585-637-4774

41 Main Street, Brockport, NY 14420 | Map It
Store Hours: M-Th 10-5:30, F 10-7, Sat 10-5, Sun 12-5

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Shipping & Returns

Shipping

How does my order ship?

All orders are shipped via USPS stardard ground. You should allow 7 to 10 business days. Orders outside the continental US will taken longer.

 

Questions? Email us at: questions@bittersweetbrockport.com

Returns

How do I return or exchange an item I purchased?

Merchandise must be returned within 14 days from the day it was received in season. There will be a 10% restocking fee for merchandise received after 14 days.

Returned volume/bulk orders will be charged a 10% restocking fee.

Merchandise must be returned in new condition, unworn, unwashed, and resalable with original tags and packaging. If items are not received in resalable condition they will be returned at the customers' expense.

Refunds will be given on merchandise only. Original shipping charges are non-refundable.( if any )

Shipping will be charged on all exchanges.

If we have sent an item(s) in error we will reimburse your return shipping expenses and replace the item(s) at no additional charge.